Our Contact details:
Ribble Valley Recliners Ltd
244 Whalley Road
Clayton Le Moors
Accrington
Lancashire.
BB5 5HE
Phone: 01254 399400
Email: contact@reclinerexpert.co.uk
VAT no. 812 8998 89

We accept all major credit / debit cards. We currently ship to the UK, but feel free to contact us for Worldwide delivery. All transactions are in Pounds Sterling.

We fully charge for any item that is ready to ship. We take a 50% deposit for items ordered to your specific requirements. Remainder of payment at time of shipping.

When you order is received we email out a confirmation, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security.You may send your credit card information over the internet using our highley secure shopping system. Our website itself is hosted on a secure serverhosting with HTTPS on a secure server, as shown by the Padlock sign on our web address https://www. Card information is dealt with through a third party (Sagepay) on their own secure SSL payment site, meaning we never see your card details.

Alternatively you can phone in your order if you feel worried about security.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Refunds will be processed on return of the item within a maximum of 2 weeks.

When an item is returned that has been eligible for our FREE DELIVERY service for reasons other than a manufacturing fault, a relevent administration fee (cost of delivery) will be deducted from the final refunded amount.

We recommend that you use registered post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, taking into account the original method of payment.

In accordance with the new European Directive on distance selling you do have the right to cancel (stock items) orders within 7 days of receipt and return it to us unused. You will have have to pay the return shipping.
Cancellation of bespoke items, ie made to your specification will incurr a cancellation fee of 20% of full sale price if the item has not been delivered. ( it will be unlikely that we can sell your piece to a third party at full price). The bespoke item cannot be returned after delivery unless there is a manufacturing fault.
Any complaints should be forwarded to us by email or phone. We will endeavour to respond within five working days, with the intention of resolving all complaints fairly, confidentially, effectively and speedily.

Customers must accept T and C’s before making a payment.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found athttp://www.hmso.gov.uk/si/si2000/20002334.htm